Effective date 12/04/2026
This document combines two important policies for using the Cortex Construction website (the “Site”). Please read it carefully.
Part 1: Privacy Policy
1.1 Overview
Cortex Construction respects your privacy. This policy explains how we collect, use, and protect your personal information.
We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1.2 What Information We Collect
| Type | Examples |
| Identity data | Name, email address, phone number |
| Project data | Property address, project type, budget range, message content |
| Technical data | IP address, browser type, referring pages (via website analytics) |
| Communication data | Records of emails, calls, or messages between you and us |
We do not collect sensitive information (e.g., health, financial accounts, government IDs) unless you voluntarily provide it.
1.3 How We Collect Information
We collect information when you:
- Fill out the contact form on our website
- Email, call, or message us directly
- Request a consultation or quote
- Visit our website (via cookies or analytics tools)
1.4 How We Use Your Information
We use your information to:
- Respond to your inquiries
- Provide quotes, proposals, and construction services
- Communicate about your project
- Improve our website and services
- Comply with legal obligations (e.g., warranties, insurance)
We do not sell, rent, or trade your personal information to third parties.
1.5 When We Share Your Information
We may share your information only when necessary:
| Recipient | Purpose |
| Subcontractors or consultants | To deliver your project (e.g., engineer, certifier, surveyor) |
| Legal or regulatory bodies | If required by law |
| Website hosting or analytics providers | To operate our website |
Any third party we share data with must protect your information and use it only for the agreed purpose.
1.6 Data Security
We take reasonable steps to protect your information:
- Contact form submissions are encrypted (HTTPS)
- Emails are stored on password-protected devices
- Paper records are stored securely
No internet transmission is 100% secure. You share information at your own risk.
1.7 How Long We Keep Your Data
| Type | Retention Period |
| Inquiry data (no project) | 12 months, then deleted |
| Client project data | 7 years after project completion |
| Email correspondence | 3 years after last contact |
1.8 Your Rights
You have the right to:
- Access the personal information we hold about you
- Correct inaccurate or outdated information
- Request deletion of your information (subject to legal obligations)
To exercise these rights, contact us at: [your email address]
1.9 Cookies and Analytics
Our website may use cookies to improve user experience. You can disable cookies in your browser settings.
We use analytics tools to understand site traffic. This data is anonymised and does not identify you personally.
1.10 Third-Party Links
Our Site may link to other sites (e.g., Instagram, Houzz). We are not responsible for their privacy practices.
Part 2: Terms of Use
2.1 Acceptance of Terms
By accessing or using this Site, you agree to these Terms of Use. If you do not agree, please do not use the Site.
We may update these terms at any time. The latest version will always be posted here.
2.2 Information on This Site
The content on this Site is provided for general informational purposes only.
We make no guarantees about:
- Completeness, reliability, or accuracy
- Suitability for your specific project
- Availability of services (we take on a limited number of projects)
Do not rely solely on this website for construction decisions. Always request a formal consultation for your specific project.
2.3 No Professional Advice
This Site does not constitute professional construction, legal, or financial advice. Consult qualified professionals for advice tailored to your situation.
2.4 Pricing and Cost Guide
Any pricing information — including on the Cost Guide page — is indicative only. Final pricing depends on site conditions, scope, material selections, and market factors.
A fixed price will only be provided after design alignment and a signed agreement. No price stated on this Site forms part of any contract unless expressly confirmed in writing.
2.5 No Client Relationship
Using this Site, submitting an inquiry, or requesting a consultation does not create a client or contractor relationship. A formal written agreement is required before any construction services commence.
2.6 Past Outcomes Are Not Guarantees
Any descriptions of past project outcomes (budget, timeline, quality) are specific to that project. Your project may differ based on site, scope, approvals, and selections.
2.7 Project Images
Any project images, renderings, or descriptions on this Site are for illustrative purposes only and are not a guarantee of final appearance, finishes, or timeline.
2.8 Intellectual Property
All content on this Site — including text, graphics, logos, and the phrase “A Standard, Not a Style” — is the property of Cortex Construction unless otherwise credited.
You may not republish, copy, or distribute our content without written permission.
2.9 Prohibited Uses
You may not use this Site:
- To transmit viruses, malware, or harmful code
- To attempt unauthorised access to our systems
- To harass, abuse, or impersonate others
- To scrape or collect data without permission
2.10 Limitation of Liability
To the maximum extent permitted by Australian law:
- Cortex Construction is not liable for any direct, indirect, or consequential loss arising from your use of this Site or reliance on its content.
- We do not warrant that the Site will be uninterrupted, error-free, or free from viruses.
This limitation applies even if we have been advised of the possibility of such loss.
2.11 External Links
Links to third-party websites are provided for convenience. We do not control, endorse, or take responsibility for their content or privacy practices. You visit external links at your own risk.
2.12 No Warranties
The Site is provided “as is” without any warranties — express or implied — including accuracy, reliability, or fitness for a particular purpose.
2.13 Governing Law
These Terms of Use are governed by the laws of [your state, e.g., New South Wales / Victoria / Queensland] , Australia. Any disputes shall be resolved in the courts of that state.
2.14 Updates to This Document
We may update this combined document at any time. The latest version will always be posted on this page with an updated effective date.
Part 3: Contact Information
For privacy-related questions, access requests, or questions about these terms:
Cortex Construction
Email: info@cortexconstruction.com.au
Phone: 0422 724 789
We will respond to privacy complaints within 14 days.
